Approved Methods of Contact

Information on how Sherwood State Bank will contact you!

Approved SSB Methods of Contact

 

Websites

Main website: https://www.sherwoodstatebank.com/ 

 

Text from SSB

  • SSB will almost never text you directly. Approved texts are discussed below.

 

Debit Card Texts / Online Banking Texts

  • You may receive texts from SSB regarding debit card charge verification or other online banking activities.
  • See SMiShing info below. See sample texts below.
    • You have to opt-in for the texts.
  • For support, call The Sherwood State Bank @ 800-899-9531 or 419-899-2111 or after hours 844-620-5301.

 

Debit Card / Online Banking Sample Texts and Actions

Sample text of sherwood state bank sending text message about over usage of debit card.

 

E-statement Texts

  • If you choose to, you will receive texts from online banking informing you that your statement is ready.
  • The text identifier number will vary.

 

E-statement Text Sample

E-Statement sample from sherwood state bank indicating that your estatement is ready for viewing.

 

Popmoney Texts

  • You may receive texts form popmoney regarding your registration and use.
  • The text identifier number will vary.
  • See SMiShing info below. See sample texts below.
  • For Support call The Sherwood State Bank.
  • For popmoney™ click here.

 

Popmoney Text Sample

Text message from Pop-money verification code

 

 

Push Notifications

 

Mobile Banking

  • You can set up Debit Card and Online Banking Alerts through the mobile app, which is downloadable through Google Play Store or Apple. See App detail below. Android and iTunes download info.

 

Samples

Mobile Banking notificationMobile Banking notification pull down alert

 

 

Automated Calls – Through Elan for debit card Fraud watch plus

 

SSB will never ask you to enter or give account information to an automated phone system outside of telephone banking.

  • You should always be suspicious of request for personal banking information.

COCC the bank's processor (they identify as Sherwood State Bank) may call customers back that have initiated a support situation. Online banking, bill pay, mobile pay only.

 

Debit Card Calls

  • SSB does automated calling related to debit card transactions which originate from Elan.
  • The calls originate from 800-889-5280 or 800-927-0395 and are from live operators.
  • What are those calls like?

'Elan Customer Call Script (from operator's perspective)

“Hello, this is [your name] with Fraud Prevention Services calling on behalf of [Financial Institution] and this message is for [card holder’s name]. . We need to discuss an important matter with you regarding activity on your card ending in [last 4 digits of card number]. Please call us immediately at 866-842-5208 to prevent difficulties using your card. We are open 24 hours a day; 7 days a week and any representative can assist you. The time is currently [current time and time zone] and the date is [day, month, date, year] Again, our toll free number is 866-842-5208. Thank you and have a great day. [{If applicable] If you are out of the country, please call our collect number at 701-461-2551}]"

 

 

Email

 

Online Banking Email- and Text

  • SSB will not email you from your online banking product. The customer can set alerts for email.
  • No links and no downloads will be in the email.
    • When in doubt call us.

 

Online banking Email Sample

Sherwood State bank failed login notification

 

Online Banking Alert Options

Online banking alert options that will send you can email when one of the flags are triggered

eStatement Email

  • SSB offers opt-in eStatements. There will be one link to our website. No downloads will appear in the email.
    • The email will come from info@sherwoodstatebank.com

 

eStatement Email Sample

eStatement Email example from Sherwood state bank

 

Mortgage/Loan Application Email

  • If you filled out a mortgage or loan application with us you may receive email from us.
    • The email from address will look like this lxxxx@sherwood.com and be sent to the email you provided in your application.
    • Or Microsoft online and/or citrix share files –
      • Prep conversation
    • Then you will be contacted by one of our loan officers by phone. The call will originate from our approved numbers listed below.
    • When in doubt call our Main Office: 419-899-2111

 

Popmoney Email

  • If you register and use popmoney, you will receive emails from popmoney regarding your usage.
  • The email from address will look like this TheSherwoodStateBank@customer-center.net and be sent to the email you provided in your registration.

Popmoney Example

popmoney notification sample email

 

Checkfree email

For more information on CheckFree click here

 

Secure Email

  • For some of your interactions with bank staff, you will receive emails from one of their secure mail solutions.
    • The email from address will be from the person (jane.doe@sherwoodstatebank.com ) at the bank you interacted with and include a link or download to open the email. If you were not expecting an email of this type, do not open it unless you have contacted the bank for confirmation.

Secure Email Samples

secure email sample from sherwoodstatebank.com

or

secure email sample from sherwoodstatebank.com

 

 

Direct Human Call

 

  • SSB may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
  • Calls from SSB will originate form these numbers, and you should call these numbers to verify identity or suspicious activity.
    • If you filled out a loan application, you may receive a call from a loan officer from a number listed below.

SSB Outgoing Numbers

Sherwood

  • (419) 899-2111
  • (419) 899-2112
  • (419) 899-3191
  • (419) 899-3192

Defiance

  • (419) 782-0087
  • (419) 782-0088
  • (419) 782-0097

Ridgeville

  • (419) 267-3472
  • (419) 267-5555
  • (419) 267-5556

Fayette

  • (419) 237-2575